not mean better patient reviews. Patients' satisfac-
tion scores improved only modestly based on the
newly remodeled hospital design. The move was as-
sociated with improved room- and visitor-related
satisfaction but no significant improvement in satis-
faction with clinical providers or ancillary staff. Pa-
tient opinions about their actual care, such as com-
munication skills of providers, did not rise any
higher in the new tower than in the older building.
The researchers noted that patients responded
positively to pleasing surroundings and comfort,
but were able to discriminate their experiences with
the hospital environment from those with providers.
The move to a new building had significant impact
on only one of the four measures of overall patient
satisfaction, the study concluded, because clinical
care is likely to be the most important determinant
of this outcome.
"Hospital administrators should not use outdated
facilities as an excuse for suboptimal provider satis-
faction scores," Dr. Siddiqui suggested. He also not-
ed that additional research should focus on evaluat-
ing satisfaction results from hospitals that have
completed patient safety and provider satisfaction
initiatives. This includes design features that im-
prove safety, work flow, efficiency, productivity, and
stress.
•
Sources
Johns Hopkins Medicine News. Johns Hopkins researchers find new
patient-centered hospital design has little effect on patient satisfac-
tion. February 25, 2015. www.hopkinsmedicine.org/news/media/
releases/johns_hopkins_researchers_find_new_patient_centered_
hospital_design_has_little_effect_on_patient_satisfaction
Rau J. Fancy flourishes at hospitals don't impress patients, study
finds.
Kaiser Health News . February 24, 2015. http://kaiserhealth
news.org/news/fancy-flourishes-at-hospitals-don't-impress-patients-
study-finds/
Siddiqui ZK, Zuccarelli R, Durkin N, Wu AW, Brotman DJ. Changes
in patient satisfaction related to hospital renovation: experience with
a new clinical building.
J Hospital Med . 2015;10:165-171.
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NP Firsts Update: Hospital Facilities & Patient Satisfaction